Alcon Hiring Patient Safety Monitor

Google Job Posting Format

Position Name: Patient Safety Monitor

Organization: Alcon

Location: Bengaluru, India

Salary: ₹4.5 – 7 LPA

Employment Type: Full-time

Experience Required: 1 to 2 years

Education Required:

• Minimum: Graduation in Science
• Desirable: M. Pharm, B. Pharm, BDS, BAMS, BHMS, Biomedical Engineering, Registered Nurse, Pharm.D, Graduation in Optometry

Job Description:
Alcon is hiring a Patient Safety Monitor responsible for monitoring, assessing, and reporting quality and adverse event complaints involving Alcon-manufactured products. This role requires processing case files according to SOPs, reassessing data, responding to quality assurance requests, and launching required quality investigation records. The role also involves scheduling expedited and periodic regulatory reports and adhering to corporate compliance guidelines.

Key Responsibilities:

• Case Processing:
• Process case files according to SOPs
• Coordinate with affiliate offices to ensure the required dataset is received/requested
• Reassess data and assign necessary event codes in the system
• Respond to QA requests and Health Authority inquiries
• Launch quality investigation records
• Knowledge Maintenance:
• Maintain working knowledge of Alcon products for assigned therapeutic areas
• Understand eye anatomy, common diseases, and ophthalmic evaluation procedures
• Familiarize with safety databases and reporting tools
• Complaint Processing:
• Process and review Surgical – Intraocular Lens (IOL) complaint records according to Alcon SOPs
• Support reconciliation activities and audits
• Evaluate and escalate potential safety issues to management

Key Performance Indicators (KPIs):

• Meets internal and external quality standards
• Reviews and closes files within prescribed timelines
• Creates high-quality regulatory reports for submission on or before assigned due dates

Professional Competencies:

• Excellent communication and listening skills
• Strong decision-making and negotiation abilities
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of national and international medical device regulations
• Basic knowledge of MS Office

Languages Required:

• English (written and spoken)

Shifts: This role may require working in shifts.