- Position Name: Associate Fraud Analyst
- Company Name: Fiserv
- Department: Card Services
- Qualification: Bachelor’s Degree preferred or equivalent experience
- Experience: 1-3 years in financial services
- Job Location: Not specified
- E-Mail: Not provided
Position Purpose
- Acts as the primary Chargeback contact for Fiserv clients’ card portfolio (debit, credit, prepaid).
- Communicates dispute resolution processes for Visa or MasterCard debit clients.
- Analyzes and processes dispute/fraud claims, ensuring timely and accurate completion.
- Maintains knowledge of Visa or MasterCard processing timeframes and regulations.
- Resolves moderately complex client issues in dispute resolution.
- Responds to client inquiries regarding chargeback requirements and claim status.
- Performs maintenance and settlement reconciliations using various software applications.
Essential Job Responsibilities
| Responsibility | Description |
|---|---|
| Claims Processing | Review and manage multiple queues; analyze and process dispute claims as per network regulations. |
| Research/Ticketing | Research client/system issues and document findings. |
| Additional Duties | Perform other required tasks. |
Required Qualifications
- Education: Bachelor’s Degree preferred or equivalent experience.
- Experience: 1-3 years in financial services.
- Skills/Knowledge:
- Strong relationship and communication skills.
- High level of computer skills (EFT systems, Excel, Word, PowerPoint).
- Knowledge of workstations and database software.
- Strong analytical and problem-solving skills.
- Ability to handle multiple responsibilities and prioritize tasks.
- Highly motivated and eager to learn.
- Willingness to work extended hours if needed.
- Travel Required: None.
Preferred Qualifications
- Knowledge of Visa/MasterCard Operating Regulations.
- Familiarity with the Electronic Funds Transfer (EFT) industry and Regulation E.
About Fiserv
- Global leader in payments and financial technology.
- Over 40,000 associates serving clients in more than 100 countries.
- Recognized by Fortune magazine and Fast Company for innovation and excellence.
- Committed to diversity and inclusion.
Commitment to Diversity and Inclusion
- Reasonable accommodations for individuals with disabilities during the job application or interview process.
- Contact Fiserv to request accommodation.
Warning About Fake Job Posts
- Be aware of fraudulent job postings.
- Legitimate Fiserv communications will come from a business email address.
- Interviews will be conducted in person or through secure video call.
- Report suspicious activity to local law enforcement.