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Fresher Need Teva Pharmaceuticals Hiring for Technical Support Representative

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Fresher Need Teva Pharmaceuticals Hiring for Technical Support Representative

Job Title: Technical Support Representative
Company: Teva Pharmaceuticals
Experience: 0 Years / Freshers – 1 Year
Salary: ₹25,000 – ₹35,000 /month
Location: Bangalore
Education: Any Graduate
Application Deadline: October 5, 2024

Job Highlights:

  • Work/Life Balance
  • Time Management
  • Flexibility
  • Problem Solving

Join Teva Pharmaceuticals as a Technical Support Representative!

Teva Pharmaceuticals, a global leader in generic medicines, is seeking a Technical Support Representative in Bangalore. This role provides an opportunity to work in a mission-driven organization that aims to make healthcare accessible to millions of people worldwide. With a strong global presence in nearly 60 countries, Teva is a trusted name in providing essential medications. Fresher Need Teva Pharmaceuticals Hiring for Technical Support Representative

Key Responsibilities

As a Technical Support Representative, you will be the first point of contact for technical queries, ensuring that technical issues are resolved efficiently and professionally.

1. Problem Determination and Troubleshooting Fresher Need Teva Pharmaceuticals Hiring for Technical Support Representative

  • Perform Level 1 problem determination for hardware, software, and services-related issues.
  • Troubleshoot user queries and provide in-scope technical advice while ensuring timely solutions within established KPIs and metrics.

2. Service Desk Support Fresher Need Teva Pharmaceuticals Hiring for Technical Support Representative

  • Act as the service desk advocate, interacting with other support or resolver groups.
  • Handle password reset requests, resolve service entitlement failures, and update VRU status messages during service outages.

3. Ticket Management

  • Log all interactions accurately, ensuring tickets are assigned to the appropriate support group if necessary.
  • Help meet performance improvement metrics by efficiently managing ticketing processes.

4. Inventory and Reporting Fresher Need Teva Pharmaceuticals Hiring for Technical Support Representative

  • Assist in maintaining and updating the software license and hardware inventory.
  • Contribute to report preparation and performance improvement initiatives.

5. Team Collaboration Fresher Need Teva Pharmaceuticals Hiring for Technical Support Representative

  • Work closely with other support groups, ensuring the seamless resolution of issues.
  • Contribute to team efforts to improve overall service delivery and user satisfaction.

6. In-Office Work Fresher Need Teva Pharmaceuticals Hiring for Technical Support Representative

  • This position requires working from the office, with no option for remote work.

Required Experience and Qualifications

Experience:

  • 0-1 year of experience as a technical service desk agent or in a similar technical support role.

Skills:

  • Strong logical reasoning, troubleshooting, and problem-solving abilities.
  • Excellent communication skills, both verbal and written, with a customer-focused approach.

Technical Knowledge:

  • Familiarity with remote takeover tools and a solid understanding of technical support procedures.
Application Link

Why Join Teva?

Teva Pharmaceuticals is dedicated to improving global health by providing affordable, quality medications. As a Technical Support Representative, you will be a part of a dynamic and collaborative team, working on meaningful projects that support the organization’s larger mission. This role offers growth opportunities in the IT support field and the chance to make a real impact on healthcare services worldwide.

Ready to Apply?

If you have strong troubleshooting skills and are eager to start or advance your career in technical support, apply today to become a Technical Support Representative at Teva Pharmaceuticals!

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