Job Opportunity: Product Support Specialist II at Advarra
Position Name:
Product Support Specialist II
Organization:
Advarra
Location:
Bangalore, India
Experience:
0 Years / Freshers – 1 Year
Qualifications:
- B.Pharm
- M.Pharm
- Pharm.D
- B.Sc / M.Sc in Life Sciences
- Ph.D
Salary:
Not Disclosed
About Advarra
Advarra is a leading provider of Institutional Review Board (IRB) services, accredited by the Association for the Accreditation of Human Research Protection Programs (AAHRPP). Advarra supports the pharmaceutical, biotechnology, and medical device industries with comprehensive clinical trial management solutions, including clinical data management and research administration. Known for its high standards and innovative solutions, Advarra plays a pivotal role in advancing clinical research and healthcare.
Job Overview
The Product Support Specialist II position at Advarra is ideal for recent graduates and individuals with up to one year of experience. This role focuses on providing exceptional customer support through various channels, managing technical issues, and ensuring high levels of customer satisfaction. The role involves handling customer cases, offering training, and interacting with healthcare professionals and internal teams.
Key Responsibilities
- Customer Support:
Provide support via telephone, email, and live chat. Address and resolve customer issues efficiently, escalating cases when necessary. - Case Management:
Record and manage customer cases in the CRM system, ensuring cases are resolved effectively and promptly. - Training:
Offer end-user application training to customers and internal stakeholders to enhance their understanding and use of Advarra’s products. - Communication:
Communicate effectively with healthcare professionals and internal teams, ensuring clear and accurate information exchange. - Sector Knowledge:
Gain and apply knowledge of the clinical trial and healthcare sectors to better support customers and understand their needs.
Knowledge, Skills, and Abilities
- Proactive Attitude:
Demonstrate a proactive and self-motivated approach with a strong work ethic. - Communication Skills:
Possess strong written and verbal communication skills, with a friendly and people-oriented personality. - Attention to Detail:
Exhibit high attention to detail, the ability to multitask, and a quick learning aptitude. - Customer Satisfaction:
Experience in customer support calls with a track record of achieving high customer satisfaction. - Technical Skills:
Familiarity with complex computer applications and Microsoft Office suite. - Shift Flexibility:
Willingness to work in shifts, including night shifts, to support customer needs around the clock.
Qualifications
- Education:
Graduate or Post-Graduate degree in Life Sciences or related fields. - Experience:
Freshers or individuals with up to one year of experience or internship in a relevant field.
Working Hours
- Shift Flexibility:
The role requires flexibility for shift work, including night shifts, to accommodate global customer needs.
Application Process
How to Apply:
Interested candidates can apply by submitting their resume through Advarra’s careers portal or via email. Please include a cover letter detailing your qualifications and experience.
Important Notes
- No Recruitment Fees:
Advarra does not charge any recruitment fees. Be aware of fraudulent activities related to job offers.
About Advarra
Advarra’s mission is to deliver superior clinical research services while maintaining the highest standards of ethical and regulatory compliance. Their commitment to innovation and quality makes them a trusted partner in the advancement of clinical research. For more information, visit Advarra’s Wikipedia page.
Embark on a rewarding career with Advarra, where you can contribute to impactful clinical research. Apply Now!